Altura Cycling Reviews

Altura.co.uk offers a variety of products with different prices. For instance, the Kid's Airstream Short Sleeve Jersey is priced at £15.00, down from its original price of £30.00. The Altura Classic Nevis Women's Jacket is available for £60.00. The Kielder Men's Lightweight Long Sleeve Cycling Jersey is on sale for £18.00, reduced from £45.00. The Merino Blend Unisex Neck Warmer is priced at £15.00. The Nightvision Nevis Men's Waterproof Cycling Jacket is available for £80.00. The Tempo Men's Cycling Undershorts are priced at £28.00. The Ultralite Vortex Waterproof Cycling Pannier is available for £50.00. The Indoor Men's Waist Shorts are priced at £50.00. Please note that these prices are subject to change and it's always best to check the website for the most current pricing.

Altura.co.uk is a website that specializes in cycling clothing, technical bikewear, and luggage. They offer a wide range of products for both men and women, including base layers, jerseys, gloves, jackets, and gilets. Some of their best sellers include the Kid's Airstream Short Sleeve Jersey, the Altura Classic Nevis Women's Jacket, the Kielder Men's Lightweight Long Sleeve Cycling Jersey, the Merino Blend Unisex Neck Warmer, the Nightvision Nevis Men's Waterproof Cycling Jacket, the Tempo Men's Cycling Undershorts, the Ultralite Vortex Waterproof Cycling Pannier, and the Indoor Men's Waist Shorts. They also have collections for road, gravel, MTB, and urban cycling. All of their products are designed to keep cyclists comfortable, visible, and performing at their best, regardless of the weather. However, customer reviews suggest that while the products are generally well-received, some customers have had issues with the returns process and customer service.

If you place your order before 3pm, you should expect to receive your order within 2 - 4 working days on standard delivery. Please note that orders placed during the weekend or on official holidays, will be processed the next working day.

Altura.co.uk uses the latest secure server technology to ensure the protection of your information. They use encryption to safeguard your information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. This encryption technique is the highest standard available for e-commerce. All website financial transactions are handled through their payment services provider, Shopify Payments. They also offer the ability to pay using your PayPal account. They also offer PayPal Pay in 3, which allows you to pay for a product in 3 instalments, but receive the item from them straight away. The credit agreement is taken with PayPal and not with Altura. Please note the confirmation of Payment will display as Zyro Ltd, their parent company. They also mention that their Payment Service Provider is Opayo (formerly Sage Pay) – the largest independent payment service provider (PSP) in the UK and Ireland. Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including Altura. However, there is a review on Trustpilot mentioning an issue with the payment status being stuck at "Pending Payment".

You can contact Altura.co.uk customer service through the following methods:

• Email: You can reach them at customer.services@altura.co.uk.
• Phone: You can also call them at ++44 (0) 1325 741321.
• Postal Address: If you prefer to write, their address is Altura Customer Services, Unit 4, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR.

Please note that they are aware that a number of customers are experiencing delays in receiving their orders. Rest assured their customer service and warehouse teams are doing everything they can to get your order to you as soon as possible.

Altura's Shipping Policy is as follows: Spend over £50.00 to receive free standard delivery. Standard Delivery costs £3.95 on a 2 - 4 working day service. Express Delivery costs £4.95 on a 1-2 working day service. Some postcode restrictions may apply. They reserve the right not to deliver an order if they believe the address is not secure, for example to a communal postal address. If this affects an order you place, they will notify you as soon as possible. If you place your order before 3pm you should expect to receive your order within 2 - 4 working days on standard delivery. Please note that orders placed during the weekend or on official holidays, will be processed the next working day. They currently only deliver to the UK and have recently added Ireland. They are only able to ship to residential and business addresses. They are unable to ship to PO Boxes. The postcode they cannot currently service are: Channel islands - GY, JE. They do reserve the right not to deliver an order if they believe the address isn’t secure, for example to a communal postal address. If this affects an order you place, they'll notify you as soon as possible.

Altura's Return Policy is as follows: If you’ve changed your mind or simply your Altura product just isn’t right for you, you can return to them within 30 days of receipt. You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Please email them at customer.services@altura.co.uk to discuss arrangements for a return or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling them you wish to end the contract.